Returns & Exchanges
At Saras Foods UK, we strive for the highest quality in every spice and snack; however, due to the perishable nature of our products, we can only accept returns on items that are damaged or incorrect. Please inspect your order upon delivery and contact our support team within 48 hours if there are any issues.
Report the Issue
Email our customer service team within 48 hours of delivery with your order number and clear photographs of the damaged or incorrect items.
Wait for Authorization
Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) if the criteria for a return are met.
Package Your Item
Ensure the product is in its original, unopened packaging and place it securely in a shipping box to prevent further damage during transit.
Receive Refund or Replacement
Once we receive and inspect the returned goods, we will process a full refund to your original payment method or dispatch a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing